Customer Experience & Support

Customer Experience · 4 services

Never miss a customer.
Even at 2am.

We deploy AI agents that answer your phone, reply to chat, chase reviews, and triage support tickets — in your brand voice, around the clock. AI handles the easy 70%; your team owns the hard 30%.

The 4 services

What we deploy.

From $450/mo

AI Voice Receptionist

Answers calls 24/7, takes messages, books appointments — in your brand voice. Live call recording. No more missed calls.

What you get

  • Natural-sounding AI voice (Vapi, Retell, or Bland)
  • Trained on your business + call-handling rules
  • Lead capture + appointment booking on the call
  • Smart routing: emergencies to humans, routine to AI
  • Call recording, transcription, weekly QA
  • Integration with RingCentral, Twilio, OpenPhone, etc.

Deliverables

  • Trained voice agent live in 14 days
  • Weekly call QA report
  • Monthly performance dashboard

Pricing

  • From $450/mo · $600 setup · minute fees passthrough
From $350/mo

AI Chat Agent

Lives on your website + Facebook + Instagram. Answers FAQs, qualifies leads, routes to humans when needed.

What you get

  • Custom-trained on your products, services, pricing, hours
  • Lead capture with CRM integration (HubSpot, Pipedrive, Close)
  • FAQ engine that resolves common questions instantly
  • Booking flow integrated with Amelia / Calendly
  • Handoff to human chat or email when needed
  • Monthly transcript review by a senior consultant

Deliverables

  • Live on your site + social channels in 10 days
  • Monthly transcript & conversion report

Pricing

  • From $350/mo · $400 setup
$250 setup + $99/mo

Review Request Engine

After every closed job, AI texts the customer and asks for a Google review at the optimal time. Drafts your replies. Flags negatives before they go public.

What you get

  • Automated review requests via SMS/email after positive interactions
  • AI-drafted replies to every review (you approve or auto-send)
  • Sentiment alerts for any 1–3 star review
  • Monthly reputation report (rating trend, response time, volume)
  • Works with Google, Yelp, Facebook, industry-specific platforms

Deliverables

  • Live in 5 days
  • Monthly reputation report

Pricing

  • $250 setup · $99/mo
From $400/mo

Support Ticket Triage

Categorizes, routes, and drafts replies to support tickets. Your team approves and sends. The hard 30% gets your attention; the easy 70% is one click away from resolved.

What you get

  • AI ticket triage and tagging (Zendesk, Help Scout, Freshdesk, Intercom)
  • Draft replies for human review (or auto-send for simple cases)
  • Knowledge-base integration so AI cites your real docs
  • Sentiment monitoring — flag angry customers fast
  • Senior consultant reviews the AI output weekly

Deliverables

  • Connected in 7 days
  • Weekly QA on AI drafts
  • Monthly first-response-time + CSAT report

Pricing

  • From $400/mo · $500 setup

“We were losing 30% of after-hours calls. The voice receptionist booked 47 appointments in its first month. Paid for itself by day 12.”

— Operations director, home services SMB

How we ship it

From sign-off to live in 14 days.

01

Week 1: brand & training

We capture your tone, your FAQ, your call-handling rules, your products. Train the AI agent. You hear it before it goes live.

02

Week 2: pilot & tune

Soft launch on a slice of traffic. We tune responses, fix edge cases, validate handoffs. Senior consultant signs off.

03

Ongoing: weekly QA

Every week a real human listens to recordings, reviews transcripts, and tunes the model. You get monthly reports in plain English.

Stop missing customers at 2am.

Get the free AI audit and we’ll tell you which of these will pay back fastest.

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