Customer Experience & Support

CUSTOMER EXPERIENCE & SUPPORT · 4 SERVICES

Never miss a customer again.
Even at 2am.

We deploy AI agents that answer your phone, reply to chat, handle support tickets, and grow your review count — backed by a decade of running US-based support. AI handles the easy 70%. Senior humans handle the hard 30%. Your customers don’t know the difference.

• Primary: Get my free AI audit
• Secondary: Talk to a senior consultant

The single fastest way to grow an SMB is to stop losing the customers you already have access to. Every missed call, every 24-hour reply delay, every unanswered chat is a lead someone else closed.

Most SMBs respond to this by either (a) hiring more support people (expensive, hard to staff) or (b) accepting the leak. AI agents change the math: 24/7 coverage at a fraction of headcount cost, with human supervision so quality holds.

A few real numbers from our client work:

• The average SMB site captures 30–60% more leads after deploying a trained chatbot.

• Service businesses with AI voice agents go from 20% missed calls to 0.

• Local businesses with automated review systems add 3–10x more reviews per month.

AI Website Chatbot

Pitch: A trained AI greeter that captures leads, answers FAQs, and books calls 24/7 — sounds like you, not a robot.

What it does:
A custom-trained chatbot on your services, pricing, FAQs, and tone. Captures leads into your CRM. Books calls into your calendar. Hands off to a human (yours or ours) when the conversation needs it. Retrained monthly based on real transcripts.

Outcome:
Capture 30–60% more qualified leads from existing site traffic. No new headcount. No 24/7 staff rotations.

Starter: From $400/month · (up to 1,000 conversations/mo, single channel)
Premium: From $1,400/month · (multi-channel: site + WhatsApp + Messenger, weekly review)
Live in: 7–10 days.

AI Voice Agent

Pitch: An AI receptionist that answers your phone, qualifies callers, and books appointments — with a natural human voice.

What it does:
Inbound call answering, US-English voice (your choice of voice). Caller qualification flow. Calendar booking. Voicemail summaries texted to you. CRM logging of every call. Monthly transcript review.

Outcome:
Zero missed calls. Every caller qualified and routed within 30 seconds. Service businesses typically see 2–4x show rate on inbound leads.

Starter: From $700/month · (up to 300 minutes/mo, single number)
Premium: From $2,400/month · (multi-number, multilingual, outbound dialing, full analytics)
Live in: 10–14 days (number porting + voice tuning).

AI Customer Support Automation

Pitch: Slash ticket volume by 50–80% with an AI agent that handles refunds, status checks, password resets, and order questions on its own.

What it does:
Connects to your helpdesk (Zendesk, Freshdesk, Intercom, Gorgias). Ingests your knowledge base. Triages, tags, and routes tickets. Automates macros for your top 20 ticket types. Escalates the rest to your team with full context.

Outcome:
50–80% of tier-1 tickets resolved without human touch. CSAT held or improved. Support team focuses on the hard 30% — the work that actually needs a human.

Starter: From $600/month · (1 helpdesk, top 10 macros)
Premium: From $2,200/month · (multi-helpdesk, sentiment, SLA dashboards)
Live in: 14–21 days.

AI Reputation & Reviews

Pitch: Automated review requests + AI-drafted responses to every Google, Yelp, and Facebook review — so your reputation grows while you sleep.

What it does:
Sends review requests after every transaction (SMS/email). Drafts a response to every review (you approve in one click). Intercepts negative reviews into a private resolution flow. Optimizes your Google Business Profile. Monthly reputation report.

Outcome:
3–10x more reviews/month. Average rating up 0.3–0.7 stars within 90 days. Negative reviews handled before they go public when possible.

Starter: From $350/month · (single location)
Premium: From $1,200/month · (multi-location, Yelp + Facebook + niche sites)
Live in: 5–7 days.

01 · Audit & scope (Week 1)
Free AI audit or paid strategy call. We map exactly which AI agent solves your biggest leak first. You see scope, price, and timeline in writing.

02 · Build & train (Week 2–3)
Senior consultant + AI engineer set up the agent. We ingest your knowledge base, FAQs, tone-of-voice samples, and edge-case scripts. Test in staging. You review.

03 · Launch (Week 4)
Push live with monitoring on. Daily check-ins from your senior consultant for the first 7 days. We catch and fix anything weird before your customers notice.

04 · Optimize (Ongoing)
Monthly retraining based on real transcripts. Monthly performance report. Monthly 30-min strategy call. Quarterly review on what to expand or kill.

A decade of running US-based customer support means we know what to never automate — refunds over a threshold, churn-risk emails, angry customers, ambiguous billing disputes. Knowing what to keep human is the difference between saving money and destroying CSAT.

Will my customers know they’re talking to AI?

Best practice — and increasingly the law — is yes, you should disclose it. Our chatbots and voice agents disclose AI politely upfront (“Hi, I’m Steven, your AI assistant — happy to help or get you to a human anytime”). What we work on is making the experience so smooth that customers don’t care.

If your industry requires explicit consent (healthcare, finance), we build that into the flow.

What happens when the AI gets it wrong?

Two safety nets. First: every agent has a fallback to a human. The chatbot drops to a contact form or your support email. The voice agent routes to a human number. Second: senior consultants on our team review transcripts weekly and retrain the AI on anything that went sideways.

If something embarrassing slips through (it’s happened, we’ve fixed it the same day), it’s on us, not on you.

How do you keep the AI sounding like our brand?

During setup we ingest your existing marketing copy, sales emails, FAQ language, and a few sample customer conversations. We tune the prompt + retrieval system on that material. We also adjust tone settings (formal vs casual, brief vs detailed, etc.) based on your preference. Monthly retraining keeps it current.

Can it integrate with our existing helpdesk / CRM / phone system?

Almost always yes. We support the major systems out of the box (Zendesk, Freshdesk, Intercom, Gorgias, HubSpot, Pipedrive, Close, Salesforce, RingCentral, Dialpad, Twilio, plain SIP). For anything else, we evaluate during the audit. If it can’t be done, we say so upfront.

What if our support work is too specialized for AI?

Some of it probably is. Specialized work (medical triage, legal advice, complex compliance) shouldn’t be fully automated — and we’ll tell you that. But even highly specialized businesses usually have a tier-1 layer (intake, scheduling, FAQs, status checks) that AI handles well, freeing your specialists for the work that needs them.

Bundle save: All four together starts at $1,800/mo (vs. $2,050 à la carte). Saves about 12%.

Which leak is costing you most?

The audit tells you in 8 minutes. No sales call required.

• Primary: Get my free AI audit
• Secondary: Book a 30-min strategy call